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Our Delivery Services

We currently use Royal Mail to deliver orders within the UK.

We currently use DHL to deliver orders within the EU.

We offer a Next Day service for UK Mainland customers. Order by 1.00pm Monday to Friday, select the Next Day delivery option and your order will be dispatched later that day and delivered on the next working day. 

Orders placed after 1.00pm on any given day may get dispatched that day but are more likely to be dispatched the following working day and therefore delivered the day after. Orders placed after 1.00pm on a Friday and across the weekend will be dispatched on Monday.

EU orders are sent via DHL taking between 3 to 10 days to arrive and will require a signature at the receiving end.

We offer our standard delivery services throughout the UK.

Our delivery charges are:



Estimated Arrival Time:

Next Day Delivery


Next working Day by 1pm

1st Class Tracked


1 – 3 Working Days

1st Class Standard


1 – 3 Working Days

2nd Class Tracked


3 – 5 Working Days

2 Class Standard


3 – 5 Working Days

EU DHL Tracked

£26.95 (upto 0.5kg)
£34.95 (upto 1.5kg)

Up to 10 working days

A signature may be required upon receipt of the goods, if there is no-one available to accept the parcel a calling card will be left for you to re-arrange delivery or collect from your local depot.

Overdue Deliveries:

Please check the date of your order and the delivery service you selected. Your order is late if:

  • You have ordered using a Standard service and it is 14 full working days since you placed your order.
  • You have ordered Next Day before 1pm the day before and your order has not arrived the following day
  • You have ordered Next Day after 1pm and your order has not arrived within 2 working days.

If your order is late our customer services team will be happy to assist you further. We suggest you contact info@itreatskin.com to ensure the speediest response - we aim to respond within 24 hours of you contacting us.

Lost Deliveries:

If you believe Royal Mail has lost your parcel please contact  info@itreatskin.com for your tracking number.  If you have ordered using standard delivery, then unfortunately we are not liable for your lost parcel.